Channels
Wherever they message you
A customer asking “where's my order?” in an Instagram DM deserves the same answer they'd get by email — in a voice that fits where they asked.
Forward your support inbox and Wilph starts creating tickets. Replies go out from your own domain once DNS is set up.
- ✓Threading and history preserved
- ✓Send from your own domain
- ✓Auto-acknowledgement, rate limited per customer
Live Chat
A widget for your storefront that answers while the customer is still deciding — short answers, fast, with handover to a human on request.
- ✓Customisable launcher and window
- ✓Opening hours and queueing
- ✓Product suggestions in-thread
Instagram DM
Pre-sale and post-sale DMs answered in your brand's voice, with order-specific issues handed to your team.
- ✓Connect an Instagram Business account
- ✓Separate tone from your email agent
- ✓Escalates anything touching an order
Messenger
Facebook Messenger support, sharing the same agents, tags, and autopilot rules as every other channel.
One workspace behind all of them
Channels differ in tone and in what the agent is allowed to do. Everything else is shared.
- ✓Same order data and customer history
- ✓Same tags and routing rules
- ✓Same skills and policies
- ✓Separate tone and tools per channel
- ✓Per-channel autopilot settings
- ✓Escalation to the same shared inbox
Start with email, add the rest later
Forward your support inbox and you're live on one channel. Turn the others on when you're ready.